Our wish is to provide customers with a positive shopping experience at Houstongunn.com. However if it should happen any dissatisfaction in the process of purchasing, we will try our best to help you to settle the difficulty and give you a satisfying answer/resolution. If for any reason you are not satisfied with your purchase, please contact us within seven (7) days of receiving your order, and we will do our best to resolve your issue.
Houstongunn.com will only accept the return and/or exchange of items in instances where the customer received a different product than ordered or the product was defective. Mis-shipped items will be eligible for a full refund. If it should happen that you received the wrong item(s), your return request should be submitted within seven (7) days upon of receipt of your order. You are required to include in your return request your name, order number, and photos or other evidence that clearly shows the problem with the item received. Houstongunn.com is not responsible for damage to a product caused by any third party.